DIVEROID

UNIVERSAL PRO&Mini - Hardware

1. There is a crack in my housing.

The line near the buttons is not a crack but the " weld line ".

A weld line is a line where two flow fronts meet when there is the inability of two or more flow fronts to "knit" together or "weld" during the molding process.

These lines usually occur around the holes or buttons. Weld lines do not occur any leakage of water. So you don't have to worry about it.

2. I have a flaw with my product.

We need to check which part is defective. Please send photos and messages via 'info@diveroid.com' email.

3. My wrist strap has a broken part on the buckle.

We need to check which part is defective. Please send photos and messages via 'info@diveroid.com' email.

4. Is my phone compatible with the DIVEROID Universal Housing?

You can check the compatibility between your phone and universal housing here:  Universal Compatibility (hardware only)

If your phone's brand and/or model is not yet on the list, kindly check your mobile phone's dimensions if it fits the size of the Universal housing. 

Please refer to the photo below.

NOTE  Some models from the Samsung Galaxy Ultra series ( Samsung Galaxy 20 Ultra, Samsung Galaxy Note 20 Ultra, and Samsung Galaxy S22 Ultra)

require a different compartment due to the size of these phones, the user will need to get the Ultra Adjustment kit.

This kit is required to make the device compatible and for more stability.

5. There was a leak while using the universal housing

We need the following information to identify the problem accurately and find a suitable solution. Kindly send the information asked below to 'info@diveroid.com' with photos and we will get back to you as soon as we can.

1. Depth while using DIVEROID

2. Dive time

3. Water temperature while you dive

4. Depth of water when you found the leak (expected is okay)

5. The amount of leaked water

6. Specific part of the leak

7. Process of your diving(from putting your phone in the housing, to getting in to the water – to know user's manual pattern)

Je partage un diveroid, ordi de plongée et caisson étanche pour smartphone. Les photos et vidéos sous marine sont évidemment incroyables, tout dépend du smartphone dedans (Iphone ou Android). La correction des couleurs permet de très belles images même en profondeur.